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Which of the following best describes the company you work for?
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Which of the following best describes your role or title within your organization?
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Which of the following best describes your role and how it deals with the purchase of access control products for your company? (i.e. products such as electric strikes, electric locks, maglocks, power supplies, readers, push buttons, keypads, panic devices, or other related accessories, etc.)
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When was the last time you purchased an access control product for use by the company? Please consider any purchase – in store, online and/or those made via telephone or fax, etc.
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For the purpose of this survey, please think about the most recent access control purchase you’ve made and answer the following questions based on this purchase. |
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What access control products did you buy during your most recent purchase? (Select all that apply)
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When it comes to purchasing access control products…?
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For this most recent purchase, how did you receive the product(s)?
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From what type of company…?
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Thinking of your most recent access control order/purchase, was it…?
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| Why did you decide to buy the unplanned, ‘spur of the moment’ item(s) during this order/purchase? | | |
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Thinking specifically about the items you bought on your last visit, did you do or see any of the following prior to this purchase? (Select all that apply)
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Did you do any of the following during the time you made this purchase? (Select all that apply)
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Please select the scenario below that most closely matches your situation for this purchase:
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If a product you wanted had not been available, what would you have most likely done?
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Of the following, what had the biggest impact on determining the access control product(s) you purchased? Please select up to three.
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When considering the companies from which you buy access control products, how important is it that they offer the following in order to earn your business?
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When considering the companies from which you buy access control products, how important is it that they offer the following in order to earn your business?
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How would you rate your overall satisfaction with this most recent purchase experience?
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| You indicated that you were less than satisfied with your most recent experience. What could have been done to make it better? | | |
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When thinking about your most recent access control purchase, how satisfied were you with the company that you purchased from on the following?
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When thinking about your most recent access control purchase, how satisfied were you with the company that you purchased from on the following?
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Would you say that, on average, your spending on access control products has increased, stayed about the same, or decreased in the last year?
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| When considering a new access control product, what have you found to be most helpful to your purchase decision-making process? | | |
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In what state is your company located? If multiple states, please select the state in which you work. (Please select one) |
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How many employees work at your company?
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| Thank you for taking the time to participate. Unfortunately, we have already met the quota for people with similar backgrounds to yours. However, because of your willingness to participate in the survey, we will enter your name into a drawing for one of multiple $100 American Express gift cards. Please enter your email address so we can contact you should you be randomly chosen: | | |
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| That's all! For completing this survey, you will receive a $10 gift card to your choice of either Starbucks or Best Buy as well as be entered into a random drawing for one of multiple $100 American Express gift cards. Please enter the address where you want your gift card sent followed by either 'Starbucks' or 'Best Buy' depending on your preference: | | |
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