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Surveys
2013
May
P
Perceptions in the Power Sector
Perceptions in the Power Sector
0%
Exit Survey
Are you currently a customer of Tata Power?
Yes
No
If No, would you like to switch to Tata Power from your current brand?
Yes
No
Which companies come to your mind when you think or hear power utility industry?
Who do you consider the best company in the power utility sector?
Which are the companies that first come to your mind when think about The Tata Group? (Need not be a Tata Holding)
Which are the companies that first come to your mind when think of Tata Power?
Please rank (1-10) your level of familiarity with each of the companies listed below, where 1= Most Familiar and 10=Unknown
NTPC
-- Select --
1
2
3
4
5
6
7
8
9
10
Power Grid Corp
-- Select --
1
2
3
4
5
6
7
8
9
10
NHPC
-- Select --
1
2
3
4
5
6
7
8
9
10
Adani Power
-- Select --
1
2
3
4
5
6
7
8
9
10
Reliance Power
-- Select --
1
2
3
4
5
6
7
8
9
10
Tata Power
-- Select --
1
2
3
4
5
6
7
8
9
10
Neyveli Lignite
-- Select --
1
2
3
4
5
6
7
8
9
10
JSW Energy
-- Select --
1
2
3
4
5
6
7
8
9
10
SJVN
-- Select --
1
2
3
4
5
6
7
8
9
10
Jaiprakash Power
-- Select --
1
2
3
4
5
6
7
8
9
10
How long have you been using Tata Power's services? Choose the appropriate answer:
<6 months
6-12 months
<3 years
>3 years
What was your last mode of bill payment?
Electronic Clearance Service
Online
Offline- Drop boxes, Customer Relations Centre, etc
How was you last experience at your respective mode of bill payment?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
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