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  2. 2013
  3. February
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  5. Perrysburg Sealcoating Survey 1
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Exit Survey
 
 
Hello:
You are invited to participate in our survey for customer satisfaction. It will take approximately 5-10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Perrysburg Sealcoating at 419-874-4087 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you been a customer?
 
This is my first time using your services
 
I occasionally have used your services but also use other vendors for this type of work
 
I have been a repeat customer for many years and use your services exclusively for this type of work
 
Other
 
 
 
* When you hear our business's name, what main idea comes to mind (something we stand for)?
   
 
 
 
* What is it that makes us unique from our competitors?
   
 
 
 
We believe that our specialty is providing Northwest Ohio the highest value in pavement maintenance quality. What do you perceive as our business' specialty and what do you want most out of business with this specialty?
   
 
 
 
Compared with competitors, where do we rank in this specialty?
Much worse than competitors Somewhat worse than competitors The same as competitors Somewhat better than competitors Much better than competitors
 
 
 
If we aren't much better than our competitors, who is #1 and why?
   
 
 
 
In terms of pavement maintenance, Is there an unaddressed need that we should focus on? If Yes, what is it?
 
No
 
Yes
 
We recently completed a project on your property and...YOUR OPINION COUNTS!
Please take a moment to share your thoughts with us.
Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
* Was our service professional and satisfactory?
* Was the quality of our work satisfactory?
* Were our employees courteous?
* Did we leave your property clean?
 
 
 
* When choosing a service provider for this type of project what is the number one determining factor in how you make this decision? ex. Price, Quality, Service, etc.
   
 
 
In the future will you...
Yes No
Use our services again?
Recommend us to others?