Philippine Airline Website

Good day! We are conducting preliminary survey for our thesis that is concerned with the usability of the interface of Philippine Airline web site. Improvements and simplifications of the website's functions that the users often use based on ergonomics and usability principles will be conducted by our group. We would greatly appreciate your participation by answering the following questions to fulfill our requirements in our said study. Thanks you!

Exit Survey »

Age

Sex (M/F)

* 1. Do you use the web site of Philippine Airlines?(http://www.philippineairlines.com)

YES

NO (Proceed to Question Number 5)

2. How often do you use the PAL website?

Everyday

2-3 times a week

Once a week

Twice a month

Once a month

Other

3. The following links listed below are seen in the PAL website. Rate how satisfied you are using them. Check N/A if you don't access the link.

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
Book Flights

PAL Holdings Inc.

About PAL (Partners, careers, etc.)

Flights (Flight status, Timetable, etc.)

Destinations and Guides

Special Offers (Latest Offers, Other promos)

Tours and Hotel Packages

Travel Insurance

Products and Services (Cargo, before your flight, etc.)

News and Events

Conditions of Carriage (schedule of fees)

4. Is the PAL web site able to meet your needs and requirements?

YES

Most of the time

Not all the time

5. Give a short explanation why you are not using the PAL web site. (For those who answered "NO" in question number 1 only)

Thank you for your time in answering our survey!

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