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| Was a staff member present at the front desk upon you entering the establishment? |
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| Did the staff member greet you? (Good morning/ Hello/ Good afternoon, Hi) |
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| Did the staff member smile? |
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| Were you assisted within 2 minutes? |
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| When stating your enquiry, did the staff member make eye contact with you? |
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| Did the staff member ask you to sign the guest control register? |
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| Did the staff member explain why you need to sign the guest control register? |
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| Did the staff member check that you have signed the guest control register? |
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| Did the staff member provide you with a welcome card to complete? |
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| Did the staff member explain why you need to complete the welcome card? |
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