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Surveys
2017
May
P
Postpaid customer preference
Postpaid customer preference
0%
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Are you a postpaid customer?
Yes
No, I use prepaid
If yes, which postpaid connection do you use?
Vodafone
Idea
Airtel
BSNL
Other
If you are a Vodafone postpaid customer, which plan are you currently using?
RED 399
RED 499
RED 599
RED 699
Other
If you are using any other operator, please mention the plan (Operator/Plan)
From where did you get your postpaid connection?
Company Owned stores
Mobile phone outlet
Retail stores
Other
When do you usually pay your postpaid bill?
Beginning of every month
When the bill gets generated
Payment as installments
Please mention issues faced (If any) while using postpaid connection
Answer the following questions if you use prepaid
Why do you prefer prepaid over postpaid (Select all that apply)?
Control over usage
Convenient to take new connection
Flexibility in usage
Better offers available in prepaid
Postpaid billing issues
I don't see any advantage in going postpaid
I got used to prepaid and do not want to change
If you have used a postpaid connection and later ported out, then please mention the reason for the same (Select all that apply)?
Unavailability of suitable plans/offers
Network issues
Poor customer service
Issue in bills
Any other Reason
What factors do you consider before taking a new connection (Select all that apply)?
Network availability and data speed
Data plans/Offers
Cheapest voice offers
Brand
Quality of service
Other
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