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  1. Surveys
  2. 2012
  3. October
  4. P
  5. Product/Service Satisfaction
0%
 
 
Dear Customer:



As the manager of Air Dynamic Engineering Sdn Bhd,I want to thank you for giving us the opprtunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service you have received so far. We appreciate your business and want to make sure we meet your expectations.
Thank your for your time,your comments will help us to ensure that you are receiving a quality service from us and room for us to improve even better in order to provide you the best services we are able to.

Sincerely,

Rick Choy
Aftermarket Manager
 
 
 
In thinking about your most recent experience with Air Dynamic Engineering, was the quality of service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The response time,spare parts availability,service technician's knowledge and workmanship for
getting your problems resolved was :
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the features and benefits of Atlas Copco itself. How satisfied are you with Atlas Copco's product :
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the product?
   
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The questions or problems has quickly been process and resolved with a solution provided
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Air Dynamic Engineering customer service,product feature and benefits,spare parts availability,workmanship,and cost,how satisfied are you with Air Dynamic Engineering Sdn Bhd?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -


Best Regards,

Rick Choy
Aftermarket Manager
M : 016-2097168 / 016-2068629
T : 09-5177835
F : 09-5177840
Air Dynamic Engineering Sdn Bhd.
 
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