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2012
April
P
ProLegal Collection Services
ProLegal Collection Services
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How do you handle most of your collections?
In house
Outside/Collection Agency
How satisfied are you with your current collection partner?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
What is the average age of your receivable before you send it to a collection agency?
90-120 days past due
4-6 months
6 months to 1 year
over 1 year
How much time do you spend on average do you spend managing your Accounts Receivable/collections?
less than 30 minutes a week
30 to 60 minutes a week
60 or more
What would a new collection agency have to do to gain your business?
If you were to hire a new collection agency where would you look first?
Internet
YellowPages/Phonebook
Networking or feedback from friend/business acquaintance
Other
What is your biggest consideration in choosing a collection agent partner?
Expertise
Customer Service/Timely Followup on inquiries
Large variety of service options
Take a chance and respond to experience
Other
In your opinion what is a fair collection fee for your accounts?
15-20
20-30
30-40
40-50
Does your current collection provider report your accounts the the credit bureaus as a collection item?
Yes
No
I dont want to impact my non paying customers credit file.
How many unpaid accounts have you sent to a collection agency in the last 12 months?
1 to 5
6 to 15
16 to 30
31 or more
I cant recall
Prefer not to say
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