This free survey is powered by
  1. Surveys
  2. 2015
  3. April
  4. P
  5. PSAM 2015 Customer Survey

PSAM 2015 Customer Survey

2015 Customer Survey
Questions marked with a * are required
 
 
Hello, Captain

We are conducting an on-line survey of the quality of services we provide. Your inputs will be used to improve our services. We have contracted with QuestionPro, an independent research firm, to process your survey responses. All responses will remain confidential. Thank you in advance for your invaluable feedback time and support. Please start with the survey now by clicking on the respective buttons below. Then press "Continue" to go to the next page.


Lim Beng Siong

QHSSE
PSA MARINE PTE LTD
(service quality e-mails to [email protected])
 
 
PILOTAGE SERVICE
How satisfied are you with the following?:
Poor Average Good Excellent
* Professionalism of Pilot
* Courteous and friendly Pilot
* Conduct of Master/Pilot Exchange (MPX)
* Cooperativeness of Pilot
 
COMMUNICATION
VHF Channel 20 "Singapore Pilot"?:
Poor Average Good Excellent N/A
* Courteous and friendly
* Clarity on information given
* Promptness to your call
 
HARBOUR TOWAGE
When PSAM tugs are used?:
Poor Average Good Excellent N/A
* Tug arrival time at pickup location
* Tug performance (power & capability)
* Tug rope pick up and let go procedure
 
FRESH WATER BY WATERBOAT
if applicable:
Poor Average Good Excellent N/A
* Arrival time of waterboat
* Pumping rate
* Water quality
 
 
Do you have any suggestions for improving our SERVICES?
   
 
 
* Vessel Name:
   
e-mail address:
   
* Captain's Name:
   
* Agent's Name:
   
* Pilot Code:
   
 
 
* Date & Time?
MonthDayYearHrs.Mins.AM/PM
    
Thank you Captain, we wish you a safe voyage with smooth sea and good weather.