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Surveys
2011
January
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
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Were you happy with the way your call was answered?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Were you satisfied with how the agent handled your complaint?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
What was the time frame taken to provide the reference number?
Very long
Long
Just on time
Quick
Very Quickly
How would you rate the level of satisfaction with our Call Centre?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How would you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of service
Understanding customers' needs
Price (if applicable)
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our service?
Did you think the work was carried out satisfactory?
Yes, it was excellent
Yes, it was fine
Neutral
No, it was not
No, it was horrible
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