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Surveys
2014
August
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
Hello:
In an effort to better serve you, we would like to know just a little bit about you and your experience at Jump America by asking you to take approximately three minutes to complete our brief survey.
How many times have you visited Jump America?
1
2-5 times
6-10 times
more than 10 times
How did you initially hear about us
Word of Mouth
Six Flags
Billboard
Birthday Party Invite
Group Outing
Gurnee Mills
Social Media
Other
How frequently do you purchase from us?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of experience
Understanding customers' needs
Sales staff
Price
Comment:
What additions would you like to see added?
Volley Ball Net
More video/arcade games
Expanded Concessions, lunch, and food menu
Regular Organized Dodgeball Tournaments
Free standing basketball net with shoot around
Other
How likely is it that you would recommend Jump America to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our business, ie website/social networking sites, level & quality of service, hours of operation, music etc...
Which category best describes your annual income?
Under $15,000
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
How likely are you to return to Jump America?
Very Likely
Somewhat Likely
Not at all
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