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  2. 2015
  3. May
  4. Q
  5. QuestionPro : Company Satisfaction

QuestionPro : Company Satisfaction

0%
Exit Survey
 
 
Has PEAK met your expectations?
 
Below Expectations
 
Meets Expectations
 
Exceeds Expectations
 
 
 
Which of our services do you use? Select all that apply.
 
Coding
 
ICD-10
 
Auditing
 
Education
 
Interim Management

 
 
 
How frequently do you hear from PEAK?
 
Every day
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
 
 
How would you rate your level of satisfaction with PEAK?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate PEAK on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Sales staff
Price
 
 
Comment:
   
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend our PEAK to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our services?
   
 
 
 
Which of the following categories best describes you role?
 
Director of HIM
 
Director of Revenue Cycle
 
Director of Coding Services
 
Manager
 
Other