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Surveys
2015
August
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
Which of our PRODUCTS/SERVICES do you use? Select all that apply.
Industrial Parts
Laboratory Parts
Industrial Equipment
Laboratory Equipment
Services
How long have you used our PRODUCTS/SERVICES?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How frequently do you purchase from us?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Sales staff
Price
Comment:
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend our PRODUCTS/SERVICES to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our PRODUCTS/SERVICES/CUSTOMER SUPPORT?
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