QuestionPro : Company Satisfaction

Dear Client Thank you for giving us the opportunity to serve you. Please help us monitor our performance and identify any areas for improvement by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

SAM NCHEERI
CHIEF EXECUTIVE OFFICER

Please tick one answer from each question:

How courteous was/were the staff member/s you dealt with?

Not courteous

Courteous

Very courteous

How confident were you in the knowledge of the member of staff you dealt with?

Not confident

Confident

Very confident

How well did we keep you updated about the progress of your claims if any?

Not very well – I felt the need to chase

Well – I felt no need to chase

Very well – you exceeded my expectations

No claims lodged.

How easy was it for you to contact us to discuss your insurances?

Not easy

Easy

Not applicable

How likely are you to continue doing business with us?

How efficiently did you feel that your matter was dealt with?

Inefficiently

Reasonably efficiently

Efficiently

If a problem occurred, did we rectify it satisfactorily?

Yes

No

Not applicable

Did you receive a written explanation of the type and cost of service we offer?

Yes

No

Not sure

Did you receive a written explanation of the key features and cost of the insurances you bought?

Yes

No

Not sure

Did you choose to take out any additional products through us?

Yes

No

Thinking about the overall level of service we provided, is Eagle Africa a firm that you would recommend if asked?

Yes

No

Not sure