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Surveys
2015
October
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
Customer Satisfaction Survey
Hello: You are invited to participate in our survey.
Your participation in this study is completely voluntary. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the
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button below.
How long have you used our [PRODUCTS/SERVICES]?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Do you feel we strive to make our customers happy?
Strongly disagree
Somewhat disagree
Slightly disagree
Neither agree nor disagree
Slightly agree
Somewhat agree
Strongly agree
On average, how often would you say you've encountered problems with us?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Sales staff
Price
Comment:
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
In the future, how likely do you feel we are to get back to you in a timely manner regarding questions you may have?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our [PRODUCTS/SERVICES]?
Do you feel confident in our ability to fix and correct a problem?
Strongly disagree
Somewhat disagree
Slightly disagree
Neither agree nor disagree
Slightly agree
Somewhat agree
Strongly agree
Do you feel our customer service skills have improved in recent days?
Extremely
Very
Moderately
Slightly
Not at all
Are you approached by us in a polite and courteous manner?
Always
Most of the time
About half the time
Once in a while
Never
What do you feel we need to improve on the most?
Greeting our customers
Problem solving skills
Nonverbal communication skills
Verbal communication skills
Respecting our customers
Handling difficult situations
Taking Responsibility for mistakes
Other
Do you feel that we make an effort to maintain an effective relationship with our customers?
Do not agree
Somewhat agree
Completely agree
Thank you very much for taking the time to complete this survey. Your feedback is valued and very much appreciated!
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