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Surveys
2017
April
Q
QuestionPro : Customer Service Representative Eval
QuestionPro : Customer Service Representative Eval
0%
In evaluating your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Please describe which aspects of the service experience stood out the most:
How would you rate the process for getting your problem resolved?
Very satisfactory
Very poor
Somewhat unsatisfactory
Excellent
About average
Please describe which aspects of the problem resolution process stood out the most:
The next few questions relate to your customer service representative.
The customer service representative was very courteous.
Strongly disagree
Strongly agree
Somewhat disagree
Somewhat agree
Neutral
Was there anything specific about the customer service representative that stood out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
Which aspects of the representative could be improved?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
Other
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
How would you best describe what happened?
Kept me waiting on hold
Had to explain several times
Didn't know how to handle the problem
Had to ask others
Spoke slowly
No improvement needed
Other
The customer service representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
What would best describe what happened?
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
No improvement needed
Other
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
My phone call was quickly transferred to the person who best could answer my question.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
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