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2017
June
Q
QuestionPro : Insurance Claim Satisfaction Survey
QuestionPro : Insurance Claim Satisfaction Survey
Lew Griffin Insurance
77 Mill Street
Gahanna, Ohio 43230
(614)475-0036
0%
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Insurance Claim Satisfaction Survey
1. What type of insurance claim did you recently have?
Auto accident/damage
Property damage
Business liability
General claim
Homeowner claim
Life insurance claim
2. How did your report the claim to the insurance company
Phone call
Office visit
Fax
Letter
Phone call to insurance agent
3. How long did it take for the claim to be settled?
Under one week
1-2 weeks
2-4 weeks
1-2 months
2-4 months
Over 4 months
4. How would you rate your experience during the claim process?
Excellent
Very Satisfactory
Satisfactory
Neutral
Unsatisfactory
Very unsatisfactory
Terrible
5. Were you kept informed during the claim process?
Yes
No
6. Was claim resolved in a timely, efficient and effective manner?
Yes
No
7. Did working with the agency make the claim process easier?
Yes
No
8. You received the claim settlement in a timely manner
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
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