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Surveys
2017
July
Q
QuestionPro : Online Shopping Satisfaction
QuestionPro : Online Shopping Satisfaction
0%
Questions marked with a
*
are required
Exit Survey
*
How did you learn about SDI PartStore?
PSSR / SDI Branch Personnel
Web search/surfing
Email Blast from SDI
Others
When was the last time you made a purchase in PartStore?
In the last week
In the last month
In the last 3 months
In the last year
Over a year ago
Have never purchased online
The last time that you visited, why did you visit our PartStore?
To purchase Caterpillar parts
Just browsing for pricing
To look for part number
Re-directed by SDI email blast
Other
*
The last time you visited our online store, did you...
Buy exactly what you were looking for
Buy something in addition to what you were looking for
Buy something other than what you were looking for
Buy nothing
Other
Please rate your satisfaction with the following attributes of our online store.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
*
Convenience
*
Range of products
*
Price
*
Ease of ordering parts
Please indicate the degree to which you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
*
The overall website experience is positive
*
The website is attractive
*
The website is easy to navigate
*
Shipping options are depicted clearly
*
It is easy to contact the customer service staff via email or phone call
*
The product information is clearly indicated
Please indicate the degree to which you are satisfied with the following statements about our products.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products are delivered on time
*
How likely you recommend others to use PartStore?
Very Likely
Somewhat likely
Neither likely or unlikely
Somewhat unlikely
Very unlikely
*
How likely are you to buy online if SDI offer an alternative platform, such as via SDI app?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions on how we might improve our site and your purchase experience?
Row 2
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