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Surveys
2017
May
Q
QuestionPro : Product Use Satisfaction Survey Temp
QuestionPro : Product Use Satisfaction Survey Temp
0%
Dear Sandra:
As the person responsible for the purchase of your new Lenovo Z50 laptop and the installation upgrade to Windows 10 OS,Please help us to better understand your needs by completing the survey below. Thank you for your time.
Sincerely,
Robert Graham
President
The following is a list of product and service items. How satisfied are you with Windows 10 based on the below criteria?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
How long have you used Windows 7?
Less than 1 month
1 to 6 months
6 months to 1 year
1 to 2 years
2 years or more
Never used
How often do you use Windows?
Once a week or more often
2 to 3 times a month
Once a month
Every 2-3 months
2-3 times a year
Once a year or less often
Do not use
Overall, how satisfied are you with Windows 10?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
Compared to other versions of Windows (7,8 or XP) that are available, would you say that Windows 10 is:
Much better
Somewhat better
Almost the same
Somewhat worse
Much worse
Don't know or never used
Will you undergo training to use new features of Windows 10?
Definitely
Probably
Might or might not
Probably will not
Definitely, will not
Never used
Would you recommend Windows 10 to others?
Definitely, will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely, will not recommend
Never Used
Based on your experience with Windows 10, how likely are you to again buy another Microsoft Product?
Somewhat Unlikely
Very Unlikely
Unsure
Very Likely
Extremely Likely
After you contact Microsoft customer service, were all problems resolved to your complete satisfaction?
Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
Would you like to mention anything specific in your experience with the Windows 10 which was not asked in the survey?
Thank you for your feedback.
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