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  1. Surveys
  2. 2015
  3. June
  4. Q
  5. QuestionPro : Products Sold to Consumers
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Exit Survey
 
 
Hace cuánto tiempo ha estado comprando nuestros productos?
 
Menos de 6 meses
 
Entre 6 meses y 1 año
 
Entre 1 y 3 años
 
Entre 3 y 5 años
 
Más de 5 años
 
 
Cuan a menudo usted usa estos productos?
No lo uso Diariamente Semanalmente Mensualmente Trimestralmente
Head&Shoulder
Pantene
Garnier
Familand
Ballerina
 
 
Ingrese un comentario
   
 
 
 
¿Dónde compra usted éstos productos? Seleccione una opción
 
Supermercados
 
En línea
 
Por teléfono/catálogo
 
A través de un proveedor
 
Negocio de barrio
 
Ferias libres
 
Otro
 

 
 
 
¿Cómo evaluaría en general el nivel de satisfacción con nosotros?
 
Altamente satisfecho
 
Un poco satisfecho
 
Neutro
 
Un poco insatisfecho
 
Altamente insatisfecho
 
 
Comment:
   
 
 
Cómo nos evaluaría en los siguientes características ?
Well Below Average Below Average Average Above Average Well Above Average
Servicio al Cliente
Calidad de los productos
Precio
Calidad de los productos
Understanding customers' needs
 
 
Comment:
   
 
 
 
How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which of the following categories describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Military
 
Homemaker
 
Prefer not to answer
 
Other
 
 
 
 
Which category best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer