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  2. 2015
  3. May
  4. Q
  5. QuestionPro : Service Delivered Follow-up

QuestionPro : Service Delivered Follow-up

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Hello, Further to our recent attendance to the site, please could you take the time to complete our survey in terms of our Company, and Department. The service takes less than two minutes to complete and your opinions are extremely valuable to us.
 
 
 
When dealing with our company, how would you score the office staff?
 
Excellent
 
Average
 
Poor
 
 
 
Did we deal with your requirements quickly and effectively?
 
Very satisfied
 
Satisfied
 
Neither satisfied nor unsatisfied
 
Unsatisfied
 
Very unsatisfied
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Delivery of service
Quality of engineering knowledge
Methods of communication
Quality of support
Post-service follow-up
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to use our services again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?