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Surveys
2011
March
Q
QuestionPro : Services Provided to Businesses
QuestionPro : Services Provided to Businesses
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How long have you been purchasing our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you use our product and services?
Don't Use
Daily
Weekly
Monthly
Quarterly
Design
Origination
Bespoke label order
Stock management
Call off label order
Comment:
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Knowledge and advice
On-time delivery
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
Comment:
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Comments
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
Which category best describes the functional area you work in?
Administration
Logistics
Purchasing
Sourcing
Business Development
Finance
Marketing/Sales
Other
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