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  1. Surveys
  2. 2011
  3. July
  4. Q
  5. QuestionPro : Services Provided to Businesses
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How long have you been using the service?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How would you rate your overall level of satisfaction with the business?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How would you rate the service on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Quality of service
Understanding of customers'needs
after sales service
 
 
Comment on how you found out about the business! ie advertising
   
 
 
 
How does it rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using the service?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended the business to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How likely are you to recommend the company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
why did you choose this service rather than other competitors (Select all that apply)?
 
cheaper
 
better quality
 
loyalty
 
good customer service
 
Other

 
 
 
Do you have any suggestions for improvement?
   
 
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