This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2012
  3. October
  4. Q
  5. QuestionPro : Services Provided to Businesses
0%
Exit Survey »
 
 
Hello:
You are invited to participate in our survey gIMM Quality Program. In this campaign, approximately 200 people will be asked to complete a survey that asks questions about the quality of the service we're delivering to you. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Julio Consola at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* How long have you been using our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly
* gIMM LINCS
* gIMM PROCS
* gIMM STOCS
* gIMM ECS / SCS
* gIMM EDI Translator
 
 
Comment:
   
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Software Quality (reliability)
Software Features (functionality)
Quality of service (hot-line support)
Understanding of customers' needs (consultancy & implementation)
 
 
Comment:
   
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* If it would depend on you, would you continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
* How likely are you to recommend our company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Would you like to report us your company and plant (optional)?
   
 
 
 
* Do you consider gIMM a suitable tool for your company?
 
Yes
 
No
 
Other
 
 
 
 
Which category best describes the functional area you work in?
 
Administration
 
Consulting
 
Engineering
 
Finance
 
IT
 
Production
 
Other
 
 
 
 
Which is the area you consider we have to put more efforts to improve it?
 
Hot-line support
 
Implementation
 
Technical support (communications, ...)
 
Software quality (bugs)
 
Software functionality
 
Other
 
 
Many thanks for the time you have spent filling this survey. We will use this information to improve our service.
Survey Software Powered by QuestionPro Survey Software