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Dear Customer:

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Thank you very much for your time and support.
Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you been purchasing our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How satisfied are you with the information that you receive regarding..
Highly satisfied Satisfied Somewhat satisfied Unsatisfied Highly dissatisfied
Stock details
Dispatch details
Order staus
Customer complaints
Transportation queries
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How would you rate ESAB India's supply chain on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
On-time delivery of products
Efficiency of Transport partners
Responsiveness of Transport partners
Product packaging
Professionalism
Product packaging
Quality of service
Understanding of customers' needs
 
 
How do we rate in comparison to other companies that offer the same products and
services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using the services of ESAB India ?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do the negatives of our "products & services" outnumber the positives?
 
Yes
 
No
 
Maybe
 
 
 
How likely are you to recommend ESAB India's services
to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What portion of your business does ESAB India contribute to?
 
less than 25 %
 
25% to 50%
 
greater than 50%
 
 
 
Considering your complete experience with our company, how would you rate us on a scale of 0-10? (1 is Very poor, 10 is extremely good)
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
(FEEDBACK FOR IMPROVEMENT) What can we do in the future to earn a score of 9 or 10?
   
 
 
 
What did we do really well?
   
 
 
 
What can we do better?
   
 
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