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  1. Surveys
  2. 2011
  3. September
  4. Q
  5. QuestionPro : Services Provided to Consumers

QuestionPro : Services Provided to Consumers

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How long have you been purchasing our services?
 
Less than 6 months
 
6 months to 1 year
 
1 year to 3 years
 
3 years to 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Weekly Monthly Quarterly
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Would you ever recommended our services to others?
 
Yes I would recommend
 
No, never recommend
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
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