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2012
November
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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How long do you take in the morning to do your hair?
Less than 6 minutes
6 minutes to less than 1o minutes
1o min to less than 15m
15 min to less than 20 min
25 min or more
How often do you use hair products?
Don't Use
Daily
Weekly
Monthly
Quarterly
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
{OPTION 5}
Where do you purchase hair products?
In store
Hair-dresser
Pharmacy
Other
How would you rate your overall level of satisfaction with products bought at a hairdresser?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time help of service
Professionalism
hardresser experience
Quality of service
Understanding of customers' needs
How does hairdresser products rate in comparison to other products bought in store?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using the same hair products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended hair products to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions of hair-growth products ?
What is your gender?
Male
Female
Prefer not to answer
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, looking for work
Unemployed, not looking for work
Student
Retired
Homemaker
Military
Prefer not to answer
Other
Which of the following categories best describes your annual income?
Under R15,000
R15,000 - R29,999
R30,000 - R44,999
R45,000 - R59,999
R60,000 - R74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
Other
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