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  2. 2014
  3. October
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  5. QuestionPro : Services Provided to Consumers
0%
Exit Survey
 
 
How long have you been with Thebe?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use the IT support services agents?
Don't Use Daily Weekly Monthly Quarterly
Alister
Sylvester
Call Centre Agent
Other
 
 
 
When do you use the IT support services?
 
At work
 
At home
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with current IT Support agent?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
Do you always get assistance and solutions to your IT needs?
 
Never
 
Sometimes
 
All the time
 
 
 
In your experience what is the current IT assist turnaround time?
 
Poor
 
Average
 
Good
 
Very Good
 
Excellence
 
 
 
Do you think we need an In-house IT manager?
 
No
 
Yes
 
Not sure
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What are your IT concerns in general?
 
IT security
 
Mobile security
 
Information back-up
 
Network availability
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Other
 
 
 
 
Which of the following categories best describes your IT knowledge
 
Poor
 
Below Average
 
Average
 
Above Average
 
Very Good
 
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