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Surveys
2016
March
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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How long have you been a member?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
I am not a member yet
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
Golf
Gym
Pool
Restaurant/Bar
Social Event Space
How did you hear about our club and services?
Drive by
Online
Through a friend
Through a family member
I attended an event here
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Appearance of the club
Quality of food
Quality of service
Adequacy of amenities
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What would you have liked to see that you did not?
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