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2016
June
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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How long have you been using our transportation services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you travel with the East Hants Community Rider?
Daily
Weekly
Monthly
Several times per month
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
{OPTION 5}
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience (from time of initial phone call to being dropped off at your door)
Professionalism of EHCR representative
Quality of service when inside the vehicle
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
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