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  1. Surveys
  2. 2017
  3. February
  4. Q
  5. QuestionPro : Tours Customer Satisfaction
0%
Exit Survey
 
 
How would you rate your overall level of satisfaction with us?
 
Highly dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
 
Comment:
   
 
 
 
Who was your tour guide?
 
{TOUR GUIDE 1}
 
{TOUR GUIDE 2}
 
{TOUR GUIDE 3}
 
{TOUR GUIDE 4}
 
 
Please rate the following aspects of your experience in booking and taking the tour.
Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied
Your tour guide
Experience with the ticket booth staff
Entertainment value of the tour
 
 
Comment:
   
 
 
 
How much information did you learn from the tour?
 
I learned absolutely nothing
 
I expected to learn more, but I learned some
 
I got a great general overview of the city
 
I learned a lot of interesting facts and history
 
 
 
Would you tour with us again?
 
Yes, I will tour again this year
 
Yes, I will tour again in the next few years
 
Yes, I will tour next time I have friends/family in town
 
No, I do not want to tour with you again
 
 
Comment:
   
 
 
 
How likely is it that you would recommend us to a friend or colleague?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
Where did you hear about us? Select all that apply.
 
A friend or family member told me about you
 
A hotel recommended you
 
I picked up a brochure
 
I found it online
 
I saw it in a magazine
 
I heard it on the radio
 
Other
 

 
 
 
Was your tour on a weekend or a weekday?
 
Weekday
 
Weekend
 
 
 
Please share any suggestions for improvement.