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  5. QuestionPro : Travel Agent Customer Satisfaction
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1. How would you rate your overall level of satisfaction with us?
 
Highly dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
 
2. Comment:
   
 
 
 
3. About how many times have you booked your travels with us?
 
1 to 2 times
 
3 to 5 times
 
6 to 10 times
 
More than 10 times
 
 
4. Please rate the following attributes of our business on a scale of 1 to 5.
Very poor Poor Neutral Good Excellent
Knowledge of staff
Helpfulness of staff
Reputation
Range of travel options
Value for price paid
 
 
5. Comment:
   
 
 
 
6. How likely are you to book with us again?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
7. How likely is it that you would recommend us to a friend or colleague?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
8. When do you normally start planning your vacation travels?
 
Over 6 months ahead of time
 
About 6 months ahead of time
 
3 to 5 months ahead of time
 
1 to 2 months ahead of time
 
A couple weeks ahead of time
 
 
 
9. How many vacations do you take a year?
 
I don't take a vacation each year
 
1 vacation a year
 
2 vacations a year
 
3 vacations a year
 
4 vacations a year
 
5 vacations a year
 
Over 6 vacations a year
 
 
 
10. What are your three top vacation destinations and why?
   
 
 
 
11. Which category describes your age?
 
Under 18
 
18-24
 
25-34
 
35-44
 
45-54
 
55-65
 
Prefer not to answer
 
 
 
12. Which category best describes your annual income?
 
Under $15,000
 
$15,000 - 29,999
 
$30,000 - 44,999
 
$45,000 - 59,999
 
$60,000 - 74,999
 
$75,000 - 89,999
 
$90,000 or more
 
Prefer not to answer
 
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