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Surveys
2011
March
R
Rainbow Junction Survey
Rainbow Junction Survey
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How long have you been purchasing our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you use the following products?
Don't Use
Daily
Weekly
Monthly
Quarterly
Body Butter
Body Cream
Body Lotion
Small Basket
Meduim Basket
Large Basket
Comment:
Where do you purchase our products? Select all that apply.
In our store
Online
Telephone order/catalogue
Through a dealer
Through an agent
Through a wholesaler
Other
How would you rate your overall level of satisfaction with Rainbow Junction?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
Comment:
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Do you have any suggestions for improvement?
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