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2016
February
R
Recommendations of local services - short version
Recommendations of local services - short version
0%
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Where do you get recommendations for service providers such as plumbers, mechanics, house cleaners, etc? Do not include your sources of restaurant and entertainment recommendations.
Friends / acquaintances only
Friends / acquaintances and online reviews
Online reviews only
Other
*
Approximately how many times in the past year have you REQUESTED a recommendation for a service (such as a plumber, mechanic, or house cleaner) from friends or acquaintances?
0
1-2
3-5
6-10
more than 10
*
Approximately how many times in the past year have you ANSWERED a request for a recommendation for a service (such as a plumber or mechanic) from friends or acquaintances?
0
1-2
3-5
6-10
More than 10
*
Approximately how many times in the past year have you chosen a service primarily on the basis of its online reviews? Do not include choices of restaurants or entertainment.
0
1-2
3-5
6-10
More than 10
*
Which website or app do you rely on the most for recommendations of service providers (do not include restaurant and entertainment recommendations)?
Yelp
Angie's List
Google Reviews
HomeAdvisor
NextDoor
I do not use online reviews
Other
For the website or app you choose in the previous question, how satisfied are you with the following:
Being able to find reviews for your needs
Quality of reviews
Overall experience
Is there anything you'd like to tell us about your experience using online reviews?
And, what would make online reviews more useful or valuable to you?
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