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Agent Name:
 
 
 
Date of Remote Session:
MonthDayYear
  
 
 
 
Chat ID:
   
 
 
 
Was the Session Direct/Transferred?
 
 
 
Remote Session Connected? (Yes/No)
 
Yes
 
No
 
 
 
Chat start time:
Hrs.Mins.AM/PM
  
 
 
 
Chat End Time:
Hrs.Mins.AM/PM
  
 
 
 
Remote start time(Link or code provided):
Hrs.Mins.AM/PM
  
 
 
 
Survey(VS/S/A/D/VD):
 
 
 
FCR (YES/NO):
 
Yes
 
No
 
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