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Surveys
2015
September
R
RMH Portering Service
RMH Portering Service
The busy Portering Dispatch Service for Sutton & Chelsea has been running for a year now, we would like to ask you what you think of the service?
In thinking about your most recent experience requesting a Porter, how was the quality of customer service you received?
Excellent
Very Good
Good
Somewhat Unsatisfactory
Very Poor/Rude
Did the Porter arrive promptly?
Superfast
Fast
Average Time
Slow to Arrive
Never Arrived
Was the Porter helpful?
Very Helpful
A Little Bit Helpful
About Average
Not Helpful At All
Rude/Useless
Anything we can do to improve the service?
Please state if you agree or disagree with the following statement.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The Phone was answered within 2 minutes
The Dispatcher was polite, knowledgeable and told me when to expect a Porter
When the Porter arrived the job was carried out and completed without problems
*
How many times a day do you phone for a Porter
-- Select --
1
2
3
4
5
6
7
8
9
10
More Then 10
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing Portering services for the Trust in the future.
If you have any comments or concerns about this survey please contact:
Julie Thripp
Ex 3397
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