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First, approximately how long have you had your health savings account (HSA) with SelectAccount?
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How would you rate your satisfaction with SelectAccount on the overall administration of your HSA?
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| Why are you dissatisfied with the overall administration of your HSA? | | |
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Please select from the following statements on how you primarily use your HSA:
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* Approximately how many withdrawals from your health savings account have you had in the past 12 months?
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Which of the following methods have you used for withdrawals from your HSA in the past 12 months? |
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* Do you use the direct deposit option to be reimbursed from your HSA account after you have paid a bill (automatic payment directly into your checking or savings account)?
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Why don’t you use direct deposit for reimbursements from your HSA?
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Do you make regular contributions to your HSA?
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* Are you a registered user and have you accessed your secure account information through our website at SelectAccount.com in the past 12 months?
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Why haven’t you accessed your secure account information at SelectAccount.com to manage your personal HSA account? (Select all that apply.) |
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Please rate your satisfaction with SelectAccount’s website:
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How satisfied are you with your ability to get the information you need from SelectAccount’s website?
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What do you primarily use the website for? (Select all that apply.) |
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| What would you suggest to make the website better? | | |
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* Have you called SelectAccount Customer Service in the past 12 months?
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Overall, how satisfied are you with the customer service you receive from SelectAccount when you call?
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| Why are you dissatisfied with the customer service you receive from SelectAccount when you call? | | |
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What was the purpose of your most recent contact with SelectAccount Customer Service?
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Was your inquiry resolved so that you did not have to call back again on the same issue?
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Thinking about your most recent contact with SelectAccount’s Customer Service, please rate your experience in each of the following areas:
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Please tell us a little bit about yourself...
What is the highest level of education you have completed?
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Which of the following age groups do you belong to?
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In general, how would you describe your current health?
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Which of the following broad ranges best describes your annual household income before taxes?
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| What additional comments or suggestions do you have for SelectAccount? | | |
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