| |
Dear Customer,
On behalf of Samsung Electronics Logistics and Service we would like to invite you to take part in this survey. We would like to know your opinion on the Spare Parts Distribution Service. Based on the results of the survey, we can more accurately determine what is beneficial for your business. These results will be used to initiate an improvement plan for 2011, together with our Logistics Service Providers.
The survey will take around 10 minutes and will begin with general information pertaining to your business and the business activities of all (Samsung) Authorized Service Centers in general. Then we would like you to rate the Logistics service of DHL Express and TNT Express. The last section of this survey contains Spare Part information related questions. The majority of the questions are related to our Service. The sliding scale is between 1 to 5, where 1 represents "Very Dissatisfied ", 2 “Not Satisfied”, 3 "Average", 4 "Good" and 5 "Very Good".
Thanks in advance for taking your time.
GPCE team on behalf of Samsung Electronics Europe Logistics
Please start with the survey now by clicking on the Continue button below.
|
| |
|
|
|
|
| * What is the Country are you located in? |
| |
|
|
|
|
| |
| * What is the name of your Company? | | |
|
|
|
|
| Your Company provides Service and Repairs for specific or all Samsung product groups.
|
|
*
Please select the business you do for Samsung? |
| |
|
|
|
|
|
| |
| * What is your Email Address? | | |
|
|
|
|
| |
| * Please select your position? |
| |
|
|
|
|
| |
* GPCE Netherlands uses DHL Express and TNT Express and EEDC Slovakia only TNT Express. Please select the main carrier Samsung uses to distribute to your company?
Based on the choice of carriers, the questions will be displayed in this survey. |
| |
|
|
|
|
|
DHL Express is the main carrier for the Small parts shipped from Breda Netherlands.
Please find below survey for DHL Express
|
|
*
1. How do you judge the standard lead time served by DHL Express? |
| |
|
|
|
|
| In network distribution DHL Express do their utmost to deliver on time.
|
|
*
2. Are you satisfied with the On Time Delivery performance by DHL Express? |
| |
|
|
|
|
DHL Express website and GPSN provide in transit information.
|
|
*
3. How do you rate the quality of DHL Express's In Transit Information |
| |
|
|
|
|
| DHL Express driver makes daily runs from the depot to the customers in the area. This is dependent upon the moment the goods are available at the depot and the distance between depot and customers.
|
|
*
4. How do you rate the delivery time during the day? |
| |
|
|
|
|
The DHL Express driver is the interface between Samsung Spare Parts and your Company.
We are very interested in your opinion on the interaction with the driver.
|
|
*
5. How do you rate the attitude & friendliness of the driver? |
| |
|
|
|
|
| When delivering the physical shipment, the driver give you time to accept the goods.
|
|
*
6. Does the DHL Express driver give sufficient time for accepting the goods? |
| |
|
|
|
|
| |
| * 7. How do you rate the physical handling of the shipments? |
| |
|
|
|
|
GPCE and DHL Express would like to support your business. We need to know, what DHL Express can do to improve your business.
|
|
*
8. Please select which areas where you would like to see improvement? (more than one answer is possible) |
| |
|
|
|
|
|
TNT Express is the main carrier for all shipments from Gan warehouse Slovakia and the Bulky parts shipped from Overflow warehouse Tilburg Netherlands.
|
|
* 
TNT Express lead time is based on Road Network in Europe. The standard lead time is depending on the route of the shipment.
1. How do you rate the standard lead time given by TNT Express? |
| |
|
|
|
|
| In network distribution TNT Express do their utmost to deliver on time.
|
|
*
2. Are you satisfied with the On Time Delivery performance of TNT Express? |
| |
|
|
|
|
TNT Express website and GPSN provide in transit information.
|
|
*
3. How do you rate the quality of TNT Express's In Transit Information? |
| |
|
|
|
|
TNT Express driver makes daily runs from the depot to the customers in the area. This is dependent upon the moment the goods are available at the depot and the distance between depot and customers.
|
|
*
4. How do you rate the delivery time during the day? |
| |
|
|
|
|
| The TNT Express driver is the interface between Samsung Spare Parts and your Company. We are very interested in your opinion on the interaction with the driver.
|
|
*
5. How do you rate the attitude & friendliness of the driver? |
| |
|
|
|
|
| When delivering the physical shipment, the driver give you time to accept the goods.
|
|
*
6. Does the TNT Express driver give sufficient time for accepting the goods? |
| |
|
|
|
|
| |
| * 7. How do you rate the physical handling of the shipments? |
| |
|
|
|
|
| GPCE and TNT Express would like to support your business. We need to know, what TNT Express can do to improve your business.
|
|
*
8. Please select which areas where you would like to see improvement? |
| |
|
|
|
|
|
Spare Parts Information
You are using GSPN (Global Service Partner Network) to place your orders to Samsung.
|
|
*
1. How do you rate GSPN system, in terms of speed and user friendliness? |
| |
|
|
|
|
| On GSPN website ‘General Parts information’ Samsung Electronics wants to inform you about parts information.
|
|
*
2. How would you rate our parts information accuracy on GSPN? |
| |
|
|
|
|
| Speed is one of our core business strategies; we try to ship out ordered parts to your location as soon as possible
|
|
*
3. In terms of stock availability, do you think that Samsung has sufficient stock at hand to cover your
orders?
|
| |
|
|
|
|
| Samsung Electronics in cooperation with their Warehouse partners do their upmost best to deliver your shipments with correct parts and in correct quantity.
|
|
*
4. How do you rate the Samsung shipment accuracy in quantity/correct parts? |
| |
|
|
|
|
| Sufficient packaging is important to protect the Spare Parts in the distribution network. Samsung Electronics is continuously working to improve packaging.
|
|
*
5. How do you rate the packaging of the small parts? |
| |
|
|
|
|
| |
*
6. How do you rate the packaging of the bulky parts? |
| |
|
|
|
|
| |
| * 7. Which product group(s) needs improved packaging? |
| |
|
|
|
|
|
| Samsung aims to be a world leading company in the Consumer Electronics market. We would like to get more understanding how you would compare Samsung vs. other companies.
|
|
*
8. How would you rate Samsung Credit & Return process (Speed and Policy) compared with other companies? |
| |
|
|
|
|
| |
| * 9. Are you satisfied about Samsung parts prices compared with other companies ? |
| |
|
|
|
|
| Innovation & continuous improvement is very important for Samsung.
|
|
*
10. How do you rate the general performance of Samsung Spare Parts? |
| |
|
|
|
|
| |
| * 11. In which area do you think Samsung needs improvement? |
| |
|
|
|
|
|
Loading...
