Satisfaction and Brand Loyalty - Mobile Handset

Into which age bracket do you currently fall?

What do you use your mobile phone for?

Business use

Personal use

Business and Personal use

If your phone was provided by your employer, were you given a choice of handset?

Yes - any handset

Yes - from a choice of pre selected handsets

No - no choice available

Not applicable

As an average, how much do you spend on your mobile phone each month?

What was the length of your current contract when new?

What Brand is your current handset?

What do you use your mobile handset for? (Select all that apply)

How often do you upgrade your handset?

Under 3 months

Between 3 and 6 months

Between 6 and 12 months

Between 12 and 24 months

Over 24 months

Do you wait for free/discounted handset upgrades, or do you tend to purchase upgrades when new models are released?

Free/discounted upgrade

Pay to upgrade sooner

Buy handset outside of contract/PAYG users

Please rate the following considerations, based on their importance to you when deciding on a handset