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Surveys
2016
January
S
Satisfaction with local service reviews
Satisfaction with local service reviews
0%
Exit Survey
You are invited to participate in a survey about how people get recommendations for professional services. This includes recommendations for substantial services (e.g., a veterinarian, accountant or home contractor would qualify) but excludes categories like dining and entertainment.
It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary.
Your survey responses will be strictly confidential, and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Dr. Henry Schneiderman at
[email protected]
.
Thank you very much for your time and support.
*
Choose the statement that describes how you seek recommendations when you need to hire a service provider such as a plumber or auto mechanic. Exclude how you seek recommendations for restaurants and entertainment.
I only seek recommendations from acquaintances
I primarily seek recommendations from acquaintances but may also seek out online reviews
Overall, I seek out online reviews and recommendations from acquaintances to about the same extent
I usually seek out online reviews but may also seek recommendations from acquaintances to a lesser extent
I only seek out online reviews
Other - please explain below.
*
Approximately how many times in the past year have you chosen a service provider primarily on the basis of its online reviews? Do not include choices of restaurants or entertainment.
0
1-2
3-5
6-10
more than 10
*
Which website or app do you rely on the most for recommendations of service providers excluding restaurants and entertainment?
Yelp
Angie's List
Google Reviews
NextDoor
I do not use reviews posted on a website or app
Other - please explain below
For the website or app you choose in Q3, how satisfied are you with the following:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
N/A
*
Quality and Reliability of Reviews
*
Breadth of coverage of Topics of Interest
*
Overall
*
Approximately how many times in the past year have you posted a review about a local service to the website or App you answered in Q3? Do not include reviews of restaurants or entertainment. Answer '0' if you previously answered that you "do not use reviews posted on a website or app"
0
1-2
3-5
6-10
more than 10
*
How do you contact your acquaintances when you REQUEST recommendations for service providers from them. Exclude recommendations for restaurants and entertainment. (Select all that apply)?
Face-to-face
Email to individual people
Email to a list of people
Phone
Messaging / Texting individual people
Messaging / Texting a list of people
Other - please explain below
*
Approximately how many times in the past year have you REQUESTED a recommendation for a service provider from your acquaintances? Exclude requests for restaurant and entertainment recommendations.
0
1-2
3-5
6-10
more than 10
*
Approximately how many times in the past year have you ANSWERED a request for a recommendation for a service provider from an acquaintance? Exclude requests for restaurant and entertainment recommendations.
0
1-2
3-5
6-10
more than 10
Is there anything you'd like to tell us about your experience using online reviews? And, what would make make online reviews more useful or valuable to you?
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