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2011
February
S
School of Humanities and Social Sciences
School of Humanities and Social Sciences
School of Humanities and Social Sciences
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In the spirit of continuous improvement, Strathmore University strives to maintain customer communication channels in various forms. Towards this endeavor, we are conducting a customer satisfaction survey amongst all our customers and would be glad if you would take a few minutes and fill in the following questionnaire.
We assure you that the answers you provide will be used for only the purposes intended in the framework of this survey. In the description of results of this survey, no identification of individual persons will be possible. YOUR INFORMATION WILL BE TREATED STRICTLY CONFIDENTIALLY.
Please indicate your Faculty
FIT
School of Commerce and Management
SFAE
SSHT
Please indicate your position
Dean
Director
Manager
Administrator
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How satisfied are you with the service you receive from IHEDS:
How satisfied are you with the way we deal with the students issues:
How satisfied are you with our timetabling process:
How satisfied are you with our units distribution per semester:
How relevant are IHEDS units to your students?
Very irrelevant
Not relevant
Neutral
Relevant
Very relevant
The IHEDS lecturers are cooperative and approachable:
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
The IHEDS Administrators are cooperative and approachable:
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
Please be free to make any other comments, suggestions and recommendations:
Thank you very much for your time and support.
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