SearchEase Support Feedback

Initial Ticket Response time.

Please tell us how satisfied you are with the time it takes us to initially respond to a support ticket (after you submit a support ticket).

Unsatisfied

Somewhat unsatisfied

Somewhat satisfied

Satisfied

Very satisfied

Precision of answers.

Please tell us how satisfied you are with the precision of answers you receive from support.

Usefulness of information we send.

Please tell us how useful you find the information you receive from support.

Availability of support staff.

Please tell us how satisfied you are with availability of our support staff.

Amount of correspondence required before we understand the issue.

Please tell us how satisfied you are with amount of correspondence you are usually required to send back and forth before we understand the issue in the ticket.

Unsatisfied
(too much correspondence)

Somewhat unsatisfied

Somewhat satisfied

Satisfied

Very satisfied
(just as much correspondence as needed)

Turn around time for fixing problems (bugs).

Please tell us how satisfied you are with time it takes us to address any bugs or critial issues you may consider bugs excluding any special programming and design

Turn around time for completing projects (programming/design).

Please tell us how satisfied you are with time it takes us to complete projects, programming and design requests as promised.

Overall quality of our support.

Please tell us how satisfied you are with overall quality of SearchEase support.

Did we improve?

Did overall quality of support provided by SearchEase improve in 2006?