Secret Shopper

Store name

V&A Waterfront

Cavendish Square

Tygervalley Mall

Rosebank Mall

Eastgate Mall

What was the date of your visit?

Month	Day	Year

What was the name of your nail therapist

Please rate the following:

Was the express nail den clean and attractive?

How did you feel about the overall appearance of the den?

Was the greeting friendly & professional?

If not immediately greeted, was the store clerk

If the store clerk was occupied, did the store clerk let you know that she would be right with you?

Yes

No

Did the store clerk ask good questions to find out what you were looking for?

Was the store clerk knowledgeable about the merchandise?

Was the employee’s appearance appropriate to the nature of the store?