Security Integrator Survey

Exit Survey »

How would you rate the technician's ability to understand the issue?

Did the technician appear knowledgeable about the site's security equipment?

Did the technician bring all the necessary tools and equipment to resolve the request?

Yes

No

Did the security integrator contact the onsite business unit representative before arrival?

Yes

No

Was a response to your request received in a timely manner?

Did the technician arrive within four hours of the request?
(If the request was placed after 1:00PM, did the technician arrive the following morning?)

Yes

No

Did you have to follow up with the security integrator to receive a response?

Yes

No

Do you feel ProWatch Support responded to your request in a timely manner?

Do you feel that ProWatch Support provided adequate follow up to resolve the issue?

Overall, were you satisfied with the security integrator's performance?