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  5. Self-Storage Mystery Shop

Self-Storage Mystery Shop

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Was the building professional, secure and welcoming in your initial approach?
 
Yes, it made me feel keen to store there.
 
No, I didn't want to put my belongings there.
 
 
 
Was there on-site parking available?
 
Yes
 
No
 
 
 
Was there an easily accessible drive-up loading bay?
 
Yes
 
No
 
 
 
Did they own a collection/delivery van for your belongings?
 
Yes
 
No
 
 
 
Did they offer alternative van services?
 
Yes
 
No
 
 
 
Was the office area professional and clean?
 
Yes
 
No
 
 
 
Was there a good display and selection of storage boxes for sale?
 
Yes
 
No
 
 
 
Were there customer refreshments available?
 
Yes
 
No
 
 
 
Were there customer toilets?
 
Yes
 
No
 
 
 
Were the staff polite, friendly and helpful with information?
 
Yes
 
No
 
 
 
Did they take the potential customer's details?
 
Yes
 
No
 
 
 
Did they make contact and follow-up the enquiry after the meeting?
 
Yes
 
No
 
 
 
Is the website effective and user-friendly?
 
Yes
 
No
 
 
 
Are the unit prices displayed online?
 
Yes
 
No
 
 
 
What is the non-discounted price for a 100sqft unit?
   
 
 
 
Is there a discount of any kind available?
 
Yes
 
No
 
 
 
What was it?
   
 
 
 
What capacity are the facilities currently at?
   
 
 
 
Do they have their own insurance?
 
Yes
 
No
 
 
 
Did they offer alternative insurance?
 
Yes
 
No
 
 
 
Do they operate with a key-fob or a typed in code?
 
Key-fob
 
Code
 
 
What security features did they employ?
Alarmed building and individual units Guard patrol CCTV
 
 
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