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  2. 2015
  3. August
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  5. September Week 1
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Write out all of the problems you think a company faces while PARTNERED with a call center.
   
 
 
 
Write out all of the factors a company considers when SELECTING a call center:
   
 
 
 
Biggest problem Catalyst Circle currently has (can select more than 1 answer)
 
Internet
 
Office Location
 
Equipment
 
Training
 
Leads
 
William is not available for transfers as often as before
 
App Starter is Confusing
 
Jane is too busy
 
Jay is too busy
 
No one knows how to help me

 
 
 
What do you enjoy most about working at Catalyst Circle:
   
 
 
 
What do you dislike most about working at Catalyst Circle?
   
 
 
 
Compared to other call centers, what is Catalyst Circle doing RIGHT?
   
 
 
 
Compared to other call centers, what is Catalyst Circle doing WRONG?
   
 
 
 
If you were the boss, what is the one thing you would change immediately?
   
 
 
 
Do you feel like our compensation structure is better or worst than other call centers?
 
Better
 
Worse
 
About the same
 
 
 
In your opinion, who would be the perfect client for Catalyst Circle (type out the name of 1 company)
   
 
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