Service Evaluation Internet Service Provider - COP

Thank you for contacting our CST IT help desk. Please help us better serve you by completing the following questionnaire:

Overall, how do you feel about your experience with CST IT help desk?

How would you rate CST IT online help desk software for ease of use?

For which type of problems did you place most of your requests to CST IT help desk?

Desktop hardware

Desktop standard software (MS Office, PDF reader, etc.)

"Alberta" application

Internet applications

Phone system

Other

In contacting with your CST IT help desk representative, how would you rate the following?

Friendly

Professionalism

As professional as I expected

Professional

Neither professional nor unprofessional

Less professional than I expected

Unprofessional

Interest in solving your problem

As interested as I expected

Very interested

Interested

Neither interested nor uninterested

Uninterested

When solving your problem, how would you rate the information provided?

Extremely well presented and understandable

Well presented and understandable

Sufficient to solve the problem

Difficult to understand

Extremely difficult to understand

Understanding of the problem

Very satisfied that my problem was understood

Somewhat satisfied that my problem was understood

Unsure that my problem was understood

My problem was not understood

Did not have the ability to solve my problem

Was your problem solved on all requests?

Yes

No

Other

If your answer to the previous question was no, why?

The problem was caused by a piece of software other than my desktop software.

I got transferred to someone who could fix my problem.

I got frustrated and decided it was not worth fixing my problem.

Other

How would you rate CST IT help desk as compared to that of other companies?

much better than other companies' technical support.

better than other companies' technical support.

about the same quality as other companies' technical support.

worse than other companies' technical support.

much worse than other companies' technical support.

I have never contacted another company for technical support.

Thank you for completing the survey.