Shared Service Center Comments

The transfer to the Shared Service Center has improved the speed of transaction processing?

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

The shared service center results in less processing errors than performing the functions 'in-house'?

The transfer to the Shared Service Center has been a cost effective move for your territory?

The frequency and timeliness of communication between the SSC and the home territory is sufficient.

There are no expectation gaps regarding the role to be performed by the SSC and the home territory.

Language differences has not caused any complications when communicating matters relating to the SSC.

Availability of resources at the SSC is sufficient to meet the needs of my territory.

I would happily expand my territory's use of the SSC into other areas of transaction processing.

Overall, I am happy with the services provided by the SSC.

Please provide a brief summary of your thoughts as raised by the previous questions, adding some detail to illustrate the views given. Comments/Suggestions: