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2012
September
S
ShopMyExchange ~ HomeDirectUSA Delivery Questionna
ShopMyExchange ~ HomeDirectUSA Delivery Questionna
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Did you find all the information you needed in making this purchase at www.shopmyexchange.com?
Yes
No
Comments/Suggestions:
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Did you contact the Exchange customer service department prior to making your decisions?
Yes
No
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Was the customer service agent able to answer all of your purchase questions and did they explain the delivery options and process adequately?
Yes
No
Comments/Suggestions:
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Did you use the HomeDirectUSA online scheduling tool to select your preferred delivery date?
Yes
No
Comments/Suggestions:
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Was a pre call made to schedule your delivery?
Yes
No
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Please tell us why you choose 'No':
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Were your items unpacked and put into place?
Yes
No
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Please tell us why you choose 'No':
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Was the delivery completed in a timely and professional manner?
Yes
No
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Please tell us why you choose 'No':
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Were you satisfied with the condition of the items you received?
Yes
No
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Please tell us why you choose 'No':
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Would you rate the delivery service as excellent?
Yes
No
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Please tell us why you choose 'No':
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Do you feel that the shipping charges were satisfactory based on the level of service received?
Yes
No
Comments:
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