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SHOWTIME Customer Communication


 

* Do you currently receive the following communications from Showtime?

 
Emails
 
SMS messages

 
 

* Do you find that these communications:

 
Are relevant to you
 
Are easy to understand
 
Have instructions that are easy to follow

 
 
Please give your overall rating for each type of communication you are currently receiving or have received in the past six months.
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Programmes
SHOWTIME Services
Subscription and payment
SHOWTIME news
Competitions
 
 

* Regarding the number of communications, would you like to receive?
 
More
 
Less
 
Same amount
 
 

* What would you like to receive more about?

 
Program related communications
 
Value Added Services related communications
 
Subscription and payment related communications
 
Showtime news
 
Competitions

 
 

* Which, would you say is the best way of interacting with SHOWTIME?

 
By directly contacting SHOWTIME Customer Care Center
 
By sending emails to [email protected]
 
By filling out a query form on www.showtimearabia.com and getting a Customer Care Representative to contact you
 
 

* If a SHOWTIME Customer Care Representative contacted you near the end of your subscription asking if you wish to continue with our service, do you intend to:

 
Definitely continue your subscription
 
Maybe continuing your subscription
 
Not continue your subscription
 
 
 
* If intend not to continue, please indicate one main reason for not continuing
   
 
 

* Would you consider recommending a friend to subscribe to Showtime?
 
Yes
 
Maybe
 
No
 
 
 
* If no, why not?
   
 
 
 
* Email address
   
* Mobile number (please include country & area code)
   
 
   
 
 
 
Name
   
Email Address
   
Mobile Number
   
 
Please contact [email protected] if you have any questions regarding this survey.
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